[Today 09:28pm] Altron: Ah, I'll finish this up and copy and paste this into my bitch about work thread.
[Today 09:28pm] Altron: That's what I like about a few of the managers. They get it. One time this bitch was chewing up a different CS girl about something completely retarded. She bought a movie in fucking DECEMBER 2005 and wanted to return it like two weeks ago, AUGUST 2006. It was fuckin' open. In case you can't fucking read, which is certainly a distinct possibility, the return policy is 30 days, and for movies, they can't be opened.
[Today 09:26pm] Altron: It sucks seeing all these assholes tear up the good people workin' the front counter. It's depressing to watch a really nice person get screamed at by an irrational fucktard, without being able to do anything in return.
[Today 09:25pm] Altron: Sometimes I just need to walk away, because I know if I stay around, I will do something bad.
[Today 09:23pm] Altron: And that took a LOT of self control.
[Today 09:21pm] Altron: Last time I got angry was probably last summer. I was sitting on a couch, drinking soda, while my friend's punk brother's friend was running around like an idiot. I told him to be careful around me several times. He ignored me and crashed into me as I was drinking, which got soda into my eyes. That shit has a really fuckin' low pH. It hurt. I got really angry. I needed to go outside and punch a very large wood beam for a few minutes.
[Today 09:19pm] Altron: But sometimes I get really angry for very small reasons.
[Today 09:19pm] Altron: I've thought about working in the real CS department (I get my share of angry customers, but not as many as CS). I normally keep my cool and don't get angry, I just go outside and get some air and make jokes about the people pissing me off. Apparantly, some of my best jokes happen when I'm unhappy.
[Today 09:17pm] Professur: That's a big part of why I'm not in customer service. Granted, me snapping open my hunting knife with a wrist flick usually convinces people from the outset that I'm probably not going to get any jokes they make. My boss got the message when I started leaving a worn copy of Guns and Ammo in my inbox.
[Today 09:13pm] Altron: It's like, how fucking immature can you be? I'm angry just thinking about it, and the guy didn't say anything to me. If it had been me getting yelled at, I probably would have snapped. Doesn't happen much, but it ain't pretty.
[Today 09:10pm] Altron: There was some crazy shit at work the other day... This fucktard comes in to try to exchange something that he doesn't have a receipt for. He said he got it the day before, then the CSA confirmed that we haven't carried the product he had in over 6 months, so then he said that his grandmother bought it three weeks ago, then when the CSA asked for granny's information to do a customer lookup to see if she purchased it, the guy said that she was dead and that he didn't have that information. The CSA was like "Sorry, but unless you have the recepit, or we can look up your information, you can't return it" and then he got all threatening and demanded to know the district manager's name, and he pulled that "Oh, I've spent $5,000 here in the past five years, I'm a great customer, your manager is gonna call you and rip you a new one, you'll probably get fired for losing such a valuable customer" and she was like "Well, it's store policy to not accept returns without a receipt or a way to confirm your purchase" so the guy called her a "little bitch". By that point, three of us larger guys had gathered around, because this guy was super pissed off, and I wouldn't have been surprised if he hit her or something. So then she's like "Get out of the store right now." and he starts mocking her, and then finally leaves. And then she's really shaken up by the whole thing, so the three of us hung out and were nice to her. Then she told the store manager that if that guy comes back in, and the store manager placates him and apologizes/gives him something free, she will quit. Dunno how people can put up with it. Like, I wasn't even the one getting yelled at, and I wanted to kick that shithead's ass. Luckily, there were some cool people there, so we managed to calm her down and make light of the situation by pointing out the rather obvious shortcomings of the customer.