peterska2 said:
I think it all comes down to the 'do you read the instructions?' syndrome.
If you read them then you can't work the item, if you don't then you can.
I never have worked out how or why though
Another case of RTFM eh?
KA if I send you something by PM you'll understand.... dont forget customer services are always there when the customer doesnt want to RTFM and abuse us instead.
edit - SOD IT! I'll post it here intead. I've said it once and I'll say it again:
Before you pick up the phone and moan - remember the call center mantra.
Congratulations to you sir
You've brought a mobile phone
Every reason now you see
To ring up here and moan
You're right I'm not a human
Of course I'm stupid too
That's why you're asking me sir
To tell you what to do
You cannot read instructions
Though simple they might be
So you've rung the helpline number
To place the blame on me
Your right! I am a dozy cow
You want to reach my boss
I'm doing all I can for you
But you don't give a toss
You've owned a phone since Christmas
An expert overnight
I'm only trained by o2
With nowt for brains but shite
Of course your right to swear sir
And why should I feel hurt
You know I can't retaliate
So treat me just like dirt
You're right; the phone is rubbish
The salesman needs a slap
You wish you'd never seen it
It's little more than crap
I totally agree sir
How could I fail to see?
Its not the lack of knowledge
It's purely down to me
You've read the owners handbook
Well: some of it; in part
So your the bloody expert
And I'm the stupid tart
Oh! here's my leader now sir
I'll transfer you to him
He knows all the answers
He's not like me:- too dim
Oh! Why a mobile phone sir?
Why did you buy that?
Such a simple gift sir
For such a clever prat
Next Christmas for a present
Ask for Dynamite!
Ram it up your ass sir
And I'll supply the light!