To make the new Microsoft system work smoothly with Norton, customers will need to download a Norton update. The company is already bracing for the change, working with its customer support staff and making plans to increase phone support.
"We don't want consumers to panic," Moynahan said.
He's not alone. As Microsoft prepares to launch its biggest security upgrade ever to Windows, dubbed Service Pack 2, the company is trying to strike a difficult balance between making things safe and making things work.
It's a tough job that is eliciting grumbling from companies whose applications could require major changes -- and glee from security experts who say any software product that doesn't work wasn't secure enough in the first place and needs to be fixed.
