OK Ive just tried to get my bill info online but stumbled at the 'name 3
memorables' page. I just cant remember them!! Can some one please email
me the list so I can continue?? Its a bit too much security though
wouldnt you say.. surely a username and password is safe enough. No, you
even want a pin number.. cool, safe site. But the 3 memorables is just
too much. The problem with websites is that they are designed by
computer geeks with no concept of social interaction... it may seem like
a good idea to be online for 20 minutes at a time being click-happy, but
most people just want info and are just annoyed by over-egged designs
and web layouts. Its a bit like having security guards outside a local
yokel village pub with only 3 people in. i.e Doing it for the sake of it
without considering the response from the customer.
Also Id like to take this opportunity to totally trash your business ethics.
As a new customer I am feeling rather duped. It seems I am NOT a
customer of O2 at all.... in fact I am with a totally different firm,
O2-Online. The main distinction being that if I want to call you for
anything its going to cost me 50p a minute. Outrageous!! Do the business
schematists really think they can win customer loyalty by attempting
pseudo-rebranding to an inferior service? All this is going to achieve
is some serious pissing off. How would YOU react in this metaphoric
scenario:
You walk into a clothes shop and buy something on your credit card. You
pay , but didnt take into account the exact price (perhaps you're
stinking rich and the price checking thought came to you in a guilt
ridden flash of over-consumerism at the last minute). You ask the teller
how much that is going to be. And he responds:
" Sir, I can tell you the amount I have charged you for my
goods/service, but I will have to charge you 50p a minute while we
discuss it, and apologies now if it seems like I am taking forever to
answer your questions, I am in no way trying to make you talk to me for
as long as I can. Also sir, you have no right to complain, because it is
not my fault at all if you didnt see the sign in the window that
explains this fee, even if I have disguised this card as my Open/Closed
sign on the door.. oh and that Ive written it in my native Punjabi. No
sir, your problem. And dont think you can just walk away either,
because, by buying that shirt you have also contracted yourself to buy
all your clothes from this shop for the next year. All items will also
be subject to the 50p a minute rule throughout this year. I make no
apologies for this fee, but I can always fabricate illusory policy
statements that maintain that such fees are applicable because all other
overhead is removed from this firm so as to deliver the cheapest mobile
fone calls/ rental."
Pah!!! Again, do the Marketeers really think we are all that easily
rused? Now Im also thinking that it may be in breach of the law, in some
convoluted as yet unprecedented way. I am just continually
flabberghasted by modern business tactics and Im as easily brand loyal
as the next mug, so when will firms realise that we dont want this
shit..we want a fair price for a fair service and we are willing to pay
regularly for it. But its the sneakiness of it that galls people... and
whilst Im sure this isnt going to turn into a nationwide, Watchdog like
snowball..how long do you think it will be before the general word on
the street, or brand awareness as the Greys love to pretence, is that
O2 are shit and tricksters and just dont bother with them Gal, get T
Mobile instead mate..!!!
So Id like a retraction of this policy and a dedicated standard rate
phoneline to call to speak to a human (if they are still employed) as
and when I need to know general trading details of the transactions
between myself as one entity and your organisation as the other. Its
standard practice and it was fine how it was./
I wont hold my breath....................
OK griping over.. any chance the Memorable list ??
Thanks
He didnt get an answer.