Mirlyn
Well-Known Member
What service do you use?
I've had Sprint since Fall of 2000. Getting increasingly irritated with it. I called yesterday to ask about cheaper plans. I currently pay 29.99/mo for 300 daytime and unlimited nights/weekends, long distance, all the standard sprint services. Anyhoo, so since I've gone with the Vision plan, I've had increasing problems. I used to get perfect signal everywhere I went, including my basement. Then I got signal in certain spots. Now I get enough signal to keep the time, but thats it. I can call my phone from my home phone and watch it not ring. If it does ring, I have about 10-20 seconds to talk before the signal fades. In fact, in the 200 yard walk or so to my car from work last night, I had to redial Customer Service four times because of signal faded. Talk about overcrowding their towers.
So I called them and asked what I'm supposed to do, or what I'm doing wrong. Told them I've called in countless times to file trouble reports and have always been told they're buiding new towers, or that I should do a PRL update (which doesn't affect my problems anyway). I asked them to look at the past month, past three months, past SIX months, and cound the number of calls that AREN'T one minute long (20 second call that breaks up is rounded to 1 minute). My monthly bill is literally three pages of one-minute calls, with a half-page to a page of >1 minute calls. Asked for something cheaper, because I was getting nowhere near my 300 anytime minutes and felt like I was paying too much for nothing. So they offered me a roaming plan, wherein I get 300 anytime minutes, but at least 50% of those minutes must be on the sprint network, but I can use the remainder of the minutes by using it when not on the sprint network. In other words, I can talk on anyones network, if they have better signal. Guess what, its $50 a month. I asked why on earth should I pay $20 more a month to get service that I should be getting in the first place? Couldn't answer it. So they offered me to try it for free for this month, but with a hitch--I get 50 mins to talk off-network. After 50mins, I hit roaming charges. I asked them this: "So you're saying I can talk anywhere, anywhere so long as I'm in someone's service, doesn't have to be Sprint?" She says yes. I said, "Oh, ok. Well what's stopping me from going over the minutes?" Nothing, she says. So I asked why can't I just cancel sprint and pay for the service that gets the signal in the first place? No use paying Sprint to use someone elses service (when its better signal) when I could just drop sprint and go with that service.
So, I'm on the 50 minute plan. For free (yeah right). I know I'm going to go over it. I'm not paying a $100 bill because I went roaming.
What service do you use? Happy with it? Because I'm going to be switching.
I've had Sprint since Fall of 2000. Getting increasingly irritated with it. I called yesterday to ask about cheaper plans. I currently pay 29.99/mo for 300 daytime and unlimited nights/weekends, long distance, all the standard sprint services. Anyhoo, so since I've gone with the Vision plan, I've had increasing problems. I used to get perfect signal everywhere I went, including my basement. Then I got signal in certain spots. Now I get enough signal to keep the time, but thats it. I can call my phone from my home phone and watch it not ring. If it does ring, I have about 10-20 seconds to talk before the signal fades. In fact, in the 200 yard walk or so to my car from work last night, I had to redial Customer Service four times because of signal faded. Talk about overcrowding their towers.
So I called them and asked what I'm supposed to do, or what I'm doing wrong. Told them I've called in countless times to file trouble reports and have always been told they're buiding new towers, or that I should do a PRL update (which doesn't affect my problems anyway). I asked them to look at the past month, past three months, past SIX months, and cound the number of calls that AREN'T one minute long (20 second call that breaks up is rounded to 1 minute). My monthly bill is literally three pages of one-minute calls, with a half-page to a page of >1 minute calls. Asked for something cheaper, because I was getting nowhere near my 300 anytime minutes and felt like I was paying too much for nothing. So they offered me a roaming plan, wherein I get 300 anytime minutes, but at least 50% of those minutes must be on the sprint network, but I can use the remainder of the minutes by using it when not on the sprint network. In other words, I can talk on anyones network, if they have better signal. Guess what, its $50 a month. I asked why on earth should I pay $20 more a month to get service that I should be getting in the first place? Couldn't answer it. So they offered me to try it for free for this month, but with a hitch--I get 50 mins to talk off-network. After 50mins, I hit roaming charges. I asked them this: "So you're saying I can talk anywhere, anywhere so long as I'm in someone's service, doesn't have to be Sprint?" She says yes. I said, "Oh, ok. Well what's stopping me from going over the minutes?" Nothing, she says. So I asked why can't I just cancel sprint and pay for the service that gets the signal in the first place? No use paying Sprint to use someone elses service (when its better signal) when I could just drop sprint and go with that service.
So, I'm on the 50 minute plan. For free (yeah right). I know I'm going to go over it. I'm not paying a $100 bill because I went roaming.
What service do you use? Happy with it? Because I'm going to be switching.
