Luis G
Remove the Norton's software, step away from the Norton's software and walk away slowly. Never re-install the Norton's software and nobody will get hurt.
That stuff is evil. Will clog your system like hell. The anti-virus is ok(ish). dump the rest. Trust me. d u m p the rest ( if not all of it) . If the "diablo" was to code a piece of software, it'd be called "Symantec Utilities". If Symantec's software was a car, it'd be a 1979 vauxhall viva. If Symantecs software was a dog it'd be called "ol' yella". If Symantecs software was a sandwich, it'd be "mayonaise" flavour.
A friend of mine does their tech support. And even he says "it bites".
Now, If you'll all excuse me , theres a Bel Biv Devoe CD with my name on it.... not literally.... it doesnt actually have my name written on it...... i'm just going to get my groove on.
Peace.