Intermittent DSL outage is likely to be...

[Nixy]

Rogers is often retarded but a few weeks ago our modem went caputskies and they had a new one here the next day. That impressed me (and they admitted it was a problem with the modem after very little round abouting my brother said).

 

[Leslie]

Last night, I went back as it's obviously not fixed. I talked to someone and didn't think to save it. She said she'd have a level 2 tech call as they still had some more work to do. I said ok.

Shock of shocks, no call!!

Hi, I'm having trouble getting an issue with intermittent disconnections resolved
Paul11:00:52 PM Aug 01 2006
I also have a question
Paul11:01:42 PM Aug 01 2006
(and if I should happen to go offline, it's my connection, and I should be back momentarily)
Melanie11:01:43 PM Aug 01 2006
I can help you with that.
Paul11:01:56 PM Aug 01 2006
how can I get this resolved?
Melanie11:03:46 PM Aug 01 2006
First I will check your line status to ensure everything is ok
Paul11:04:03 PM Aug 01 2006
ok
Paul11:04:08 PM Aug 01 2006
it isn't.
Paul11:05:00 PM Aug 01 2006
do I have an open ticket there for tech assistance at all?
Melanie11:06:35 PM Aug 01 2006
Your line is in perfect synch with our network, but you are close to being not in perfect synch...
Paul11:07:08 PM Aug 01 2006
it's gone out 4 times since I started chatting with you. Immediately after you said you were checking my line it went again
Melanie11:08:23 PM Aug 01 2006
Can you unplug all your phones I will run a test on your line ?
Paul11:08:38 PM Aug 01 2006
do I have an open ticket there already?
Paul11:08:50 PM Aug 01 2006
I spoke with someone on the 25th.
Melanie11:09:56 PM Aug 01 2006
No, it waws close on the 30th of July, thay had syncrhonise your account and all of our tool we ok.
Paul11:10:09 PM Aug 01 2006
they didn't call to ask me?
Paul11:10:21 PM Aug 01 2006
can you please re-open that?
Melanie11:10:58 PM Aug 01 2006
I do not have the righ to re-open a closed issue.
Paul11:11:15 PM Aug 01 2006
*sigh* the telephone is unplugged
Melanie11:11:29 PM Aug 01 2006
I can assign it again, but still all procedure must be done again or they will close it right away if not troubleshoot was done.
Paul11:11:33 PM Aug 01 2006
did they downgrade my speed profile?
Melanie11:11:44 PM Aug 01 2006
All right give me a moment I will run the test
Melanie11:12:04 PM Aug 01 2006
No.
Paul11:12:09 PM Aug 01 2006
can you put a request that they contact me before closing it? this is ridiculous.
Paul11:12:47 PM Aug 01 2006
I would like to report much slower speeds as well then.
Melanie11:15:16 PM Aug 01 2006
I do not know how come they didn't contact you, I will leave a note
Melanie11:15:20 PM Aug 01 2006
I am running the test as we chat
Paul11:15:49 PM Aug 01 2006
could you please provide me with the ticket number?
Melanie11:17:07 PM Aug 01 2006
Reference number : 68459902
Melanie11:18:36 PM Aug 01 2006
the test is done, you can reconenct your phones.
Paul11:18:57 PM Aug 01 2006
thank you for the reference number
Melanie11:19:54 PM Aug 01 2006
Your welcome, but I have bad news, it wasn't access your line profile and we will need to send this issue to our Test Center.
Paul11:20:33 PM Aug 01 2006
It'll get fixed some week maybe.
Melanie11:21:11 PM Aug 01 2006
It should take about 3 days maximum.
Paul11:21:37 PM Aug 01 2006
then they close it without calling...
Paul11:21:54 PM Aug 01 2006
Ok, forward it, it's all you can do
Paul11:22:32 PM Aug 01 2006
thank you for being honest
Melanie11:22:44 PM Aug 01 2006
I have put a note to contact you beforecloseing the issue to verify it's really fix...
Paul11:23:05 PM Aug 01 2006
thank you

little bitch last night lied.
Fuck I hate that.

 

[Luis G]

Can you log to the DSL modem and fetch the connection details?

Here are mine:

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 1024 kbps
Upstream Rate: 256 kbps
Channel: Fast
Current Noise Margin: 31.0 dB (Downstream), 31.0 db (Upstream)
Current Attenuation: 25.4 dB (Downstream), 14.0 db (Upstream)
Current Output Power: 18.7 dB (Downstream), 11.7 db (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {BDCM} Specific: {0x4D54}
PVC Info: 8/35

 

[Leslie]

Mine doesn't do that as far as I can find out, IIRC.

Siemens Speedstream 4200 - I 'believe' Sympatico disables all access to settings on it. They change the factory default to their own firmware, and you're fucked.

 

[Inkara1]

Heh heh... you said "siemens"

 

[Leslie]

I knew I should have left that out!

 

[Inkara1]

Both my DSL modems were SpeedStream... but the manufacturer was Efficient Networks. Did Siemens buy them out or something?

 

[Leslie]

I think Siemens is an Efficient name.

http://www.insight.ca/apps/productpresentation/index.php?product_id=EFFG09939

 

[Inkara1]

I'd think it would be the other way around... Siemens is a HUGE company, although they're better known in Europe.

 

[Leslie]

Efficient is written on the install software, but not on the hardware itself.

This really sucks. I can't use MSN or nuttin cause it blips out every 30 seconds.