Mirlyn
Well-Known Member
Yes, I do know that. I never said that I go for repeat customers to my area. However, that isn't a bad thing, so long as they aren't coming back for the same problem. I said you treat them right the first time, meaning not screw around with them a few times and finally fix the problem the fourth time they come back. I know of some people in the past who *have* gone for repeat customers on purpose. Needless to say, they no longer work for us. Simply put, if I do my job, the rest of the store will have better luck because the customer and their friends will come back, not necessarily to me, but to the store. Classic example: tommyj27.
However, some managers may disagree...
However, some managers may disagree...