unclehobart
New Member
I lifted that from a website. Theres no telling if its an even handed showing of the main points. I tend to think its a wee bit slighted because of the McFact hooey. It just looks unprofessional.
unclehobart said:McFact No. 1: For years, McDonald's had known they had a problem with the way they make their coffee - that their coffee was served much hotter (at least 20 degrees more so) than at other restaurants.
McFact No. 2: McDonald's knew its coffee sometimes caused serious injuries - more than 700 incidents of scalding coffee burns in the past decade have been settled by the Corporation - and yet they never so much as consulted a burn expert regarding the issue.
McFact No. 3: The woman involved in this infamous case suffered very serious injuries - third degree burns on her groin, thighs and buttocks that required skin grafts and a seven-day hospital stay.
McFact No. 4: The woman, an 81-year old former department store clerk who had never before filed suit against anyone, said she wouldn't have brought the lawsuit against McDonald's had the Corporation not dismissed her request for compensation for medical bills.
McFact No. 5: A McDonald's quality assurance manager testified in the case that the Corporation was aware of the risk of serving dangerously hot coffee and had no plans to either turn down the heat or to post warning about the possibility of severe burns, even though most customers wouldn't think it was possible.
McFact No. 6: After careful deliberation, the jury found McDonald's was liable because the facts were overwhelmingly against the company. When it came to the punitive damages, the jury found that McDonald's had engaged in willful, reckless, malicious, or wanton conduct, and rendered a punitive damage award of 2.7 million dollars. (The equivalent of just two days of coffee sales, McDonalds Corporation generates revenues in excess of 1.3 million dollars daily from the sale of its coffee, selling 1 billion cups each year.)
McFact No. 7: On appeal, a judge lowered the award to $480,000, a fact not widely publicized in the media.
McFact No. 8: A report in Liability Week, September 29, 1997, indicated that Kathleen Gilliam, 73, suffered first degree burns when a cup of coffee spilled onto her lap. Reports also indicate that McDonald's consistently keeps its coffee at 185 degrees, still approximately 20 degrees hotter than at other restaurants. Third degree burns occur at this temperature in just two to seven seconds, requiring skin grafting, debridement and whirlpool treatments that cost tens of thousands of dollars and result in permanent disfigurement, extreme pain and disability to the victims for many months, and in some cases, years.
MOSCOW, Russia (Reuters) -- Almost 15 years after McDonald's brought a taste of America to impoverished Russians, a 37-year-old Muscovite has hit the firm with a U.S.-style lawsuit over a spilled cup of coffee, Russian media reported on Friday.
Olga Kuznetsova is claiming 400 rubles ($14) in healthcare costs and 100,000 rubles ($3,500) of moral damage after suffering first and second degree burns, media reported.
"I opened a door with one hand while carrying the tray with the other. But the door slammed and spilled the cup of coffee all over me," she told Vedomosti daily. "I asked for help from the staff but they said they'd run out of ointment and only brought some ice and a towel."
The paper quoted a McDonald's spokeswoman as saying the firm had received a claim but was unaware of any lawsuit, which she said would be the first of its kind for McDonald's in Russia.
In one U.S. case in 1994, a woman was awarded punitive damages of $2.7 million, later reduced to $480,000, for burns received when a cup of McDonald's coffee spilled on her lap.
McDonald's is widely popular in Russia, with restaurants in most major towns. The first outlet opened in 1990 when Moscow was still capital of the Soviet Union, and was greeted by queues around the block despite high prices by local standards.